Keys to Unlock Optimum and Digital Employee Experience (DEX)

In the digital era, many IT companies shifting towards remote working style (Know about how to Unlock Optimum and Digital Employee Experience). Many IT companies are now trying to ensure the success of their organizations during these odd times. Know more about Digital Employee Experience through this article:

Even after shifting from physical to digital work style, there is still a need to optimize tasks in giving quality digital experiences to their clients. According to expert’s research, 96% of technology executives agree and understand that digital employee experience (DEX) is an essential part of IT. 34% relies on manual methods to collect information and 46% don’t measure their employee’s digital experiences. If you’re not measuring your employee’s experiences, how you will assure that element is maintained?

IT and Networking teams are always one step behind in playing a catch up with their employees’ IT problems. Systems seems to be good and all signs point to be green. But bluescreen errors, application failures and old hardware could cause dissatisfaction. We can see a huge shift in cultures because of sudden shift many employees fails to report technical issues to IT. This clearly states inability to help. A survey released in 2020 revealed that workers that report issues to IT received only half of the technical issues.

Hybrid Style Working | Digital Employee Experience (DEX)

The rapid transition in working from home especially from 2020 introduced everyone with massive IT cracks in the technical infrastructure. New problems like slow internet, messaging application failure, or video calls dropping that leads to cut off from employee communication.

In a recent research, 81% of employees says they don’t want to start working from office and they are more comfortable to work on a hybrid schedule.

Therefore, with remote or hybrid working. It is very important for IT teams to prioritize in visibility of employees of employees digitally, while being more proactive and putting down the forward-thinking approach to technical solutions.

IT Remote Actions and Automation: –

The effective and smartest way to prevent interruption and to avoid IT downtime by improving employee experience from anyplace. Finding and resolving problems before they become a big issue that could disrupt your work. In many operations it is now possible to remove employees from any involvement in many constant and regular disruptions that could impact productivity. Soon, it will become a very less need to contact IT team. Because of digital employee work, there will be very less issues. IT teams will only have to work only on few issues.

There are a large variety of issues that impacts many businesses that includes high log on times, software compliance, incorrect resolution of customer and even performance of collaboration services. Any of these can accelerate to kill productivity and quickly hit to IT ticket count.

More Proactive IT Support Approach: –

Remote Remediation of Software Glitches: –

We can understand with an example of a law firm, where employees and IT can get benefit from this proactive approach. One key IT issue where software was opening incorrectly and continuously minimizing, always creating a support ticket and a poor employee experience. A remote action can detect this issue by checking registry, and can change the value to automatically to remediate the issue. This will help to reduce productivity impact and requirement for raising support ticket.

Automatic Screen Solution: –

A large national retailer in store were displaying at the wrong resolution. This clearly making them unusable and directly impacts the trade and their bottom line. To solve this, issue a remote action has to be put in place to detect the resolution. If it was incorrect, it will resolve this to the correct screen setting automatically. This results fewer in tickets and gives improved satisfaction to employees.

Smart Device Management: –

Outdated or non-compliant devices are responsible for a large number of potential IT issues. From slow performance of software and application instability to security weaknesses. Despite their impact, they can remain in any of the areas in which IT teams always struggle to identify and fix. This problem become even harder when teams are working on multiple network and device versions. The only answer lies in real-time monitoring to solve such kind of issues. (Digital Employee Experience)

Conclusion: –

By adopting a forward approach of Digital Employee Experience (DEX) based on real-time analytics. To inform about the alerts, targets and such problems can be solved on remote or by IT teams.